Terms & Conditions

GENERAL

1. This Karaloukas Family Trust 2 Trading As Swish Bathroom Solutions site at swishsolutions.com.au, (the “Site”) is a shopping website where you can browse, select and order products from Swish Bathroom Solutions Pty Limited (ABN 38 192 976 296) (“Swish Bathroom Solutions”, “us” or “we” or “Swish”).
2. Your access to and use of the Site, including your order of Products through the Site, is governed by these terms and conditions. 

COMPLIANCE

1. You agree to be bound by, and comply with, these terms and conditions. In addition to these trading terms, there are terms and conditions that apply to the use of the Site. You agree to comply with the terms of use. You can view Terms of Use
2. You agree to comply with all relevant laws relating to your use of the Site and your placement of any order through the Site. 

PRODUCT WARRANTY

1. All product warranties are voided if the product is not installed by a licensed tradesman, such as a licensed plumber for plumbing items and a licensed Electrician for electrical goods, where required by law.
2. Swish Bathroom Solutions accept no responsibility for removing or re-installing any items. Please ensure your Licensed Tradesman thoroughly inspects all items before installing them. The installation of an item with a visible defect will be deemed to be an acceptance of the condition.

PLACING AN ORDER FOR PRODUCTS 

1. You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.
2. Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
3. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.
4. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

ACCEPTANCE OR REJECTION OF AN ORDER

1. In certain circumstances, we may need to reject your order. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the Site.
2. Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will:
   1. Supply the Products in that order to you in accordance with these terms and conditions; and
   2. Provide you with an email confirmation of that order.
3. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

BACK ORDERS

1. If we determine that we do not have a particular Product in your order in stock, then we will use reasonable endeavours for 30 days to order the relevant Product (“Back Ordered Products”). In this instance, we will notify you of the relevant Back Ordered Products and the anticipated delivery date.
2. Our Back Order Policy is incorporated into these terms and conditions.

ONLINE BACK ORDERS POLICY

1. At Swish Bathroom Solutions we aim to only offer products for online sale where the product is readily available to ship. From time to time however, you may pay for a product that is not readily available for shipping. If this happens, we will notify you as soon as possible to let you know that the item or items are to be placed into our back order system.
2. We understand that you may not always wish to wait for a product where it is not readily available for shipment. If you wish to cancel such an order, you can do so while the order is still in our back order system by contacting Customer Service on 1300 200 038. We will refund the amount that you paid for the product.
3. In the instance where a product is not readily available for shipment, we will use our best endeavours to procure the product from our suppliers within 30 days from the date that you place your order. We also guarantee to lock in the original purchase price of the back ordered item.
4. If we are not able to procure the product within this timeframe we will contact you and let you know the options which could include:
   1. If we are not able to source the product from the advertised supplier, we may need to cancel the order for the product and provide you with a refund; or
   2. If we are able to source the product from a different supplier at a higher price than originally advertised, we will give you a choice as to whether you wish to purchase the product at the higher price. If you decide that you no longer want the product, we will provide you with a refund of the original price paid.

DELIVERY OF PRODUCTS

1. We will only deliver Products ordered through the Site to a location where we provide delivery services.
2. You may obtain further information on the Site about our delivery timeframes and how we deliver certain Products. The Delivery Fee for your order depends on the type of Product you order (in particular, the size, material nature and weight of the Product).
3. You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the Site.
4. We also recommend that you be present to accept the delivery of your order if you have paid by credit card.
5. You: acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order.
6. Risk and title to the Products passes to you on the date and time of delivery to the Delivery Address.

CANCELLING AN ORDER

1.  We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
   1. The Products in that order are not available; or
   2. There is an error in the price or the product description posted on the Site for the Product in that order; or
   3. That we reasonably believe your order has been placed in breach of these terms and conditions.
2. If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.
3. You may cancel an order (whether it is accepted by us or not) by contacting Customer Service during Contact Hours at any time prior to the dispatch of that order. Once the order has been dispatched for delivery to you, then you may return the relevant Products in accordance with these terms and conditions.

FEES AND CHARGES

1. We will charge you, and you agree to pay, the purchase price of each Product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.
2. All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.
3. The purchase price of each Product is shown on the product list on the Site at the time you place your order. The purchase price of a Product on the Site may not be the same or correspond to the prices in any of our stores for the same Product and we are not obliged to match any prices.
4. Just like in our stores, prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (and in particular, our Back Order Policy), once we have accepted your order, we will not change any prices that apply to the Products in that order.
5. If you cancel an order then:
   1. Subject to (b), we will refund any amounts paid by you for that cancelled order;
   2. We will not refund the Delivery Fees where the Products in your cancelled order have been dispatched for delivery.

PAYMENT METHODS

1. You may pay the fees and charges for an accepted order using the following payment methods:
   1. Visa;
   2. American Express
   3. MasterCard
   4. PayPal
   5. Direct Deposit to the account we provide
   6. A SWISH gift voucher if introduced.
2. If we are unable to successfully process your credit card or PayPal payment for your order that is accepted by us, then we may cancel your order.
3. If we have previously agreed that you are a business customer that may obtain Products from us on a deferred payment basis, then we will invoice you the fees and charges for the Products you have ordered when the aggregate amount payable by you for all orders placed under these terms and conditions reaches or exceeds the agreed amount. You must pay us the fees and charges in accordance with these terms and conditions.
4. If you choose to pay by credit card or PayPal, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card or PayPal account.
5. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
6. We will provide you with a receipt at time of delivery which specifies the total fees and charges for the Products in the order.
7. If payments a Credit Card are reversed by a bank due to fraudulent use of this card, Swish Bathroom Solutions reserves the right to recover the products and ownership reverts to Karaloukas Family Trust 2 T/A Swish Bathroom Solutions

DAMAGED PRODUCTS AND RETURNS

1. You must check any Product delivered to you to determine if it is damaged. If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us through our Customer Service. If you notice damage to a Product after delivery, you should notify us within 14 days of delivery. If so, we will instruct you further on what to do with the damaged item.
2. If you wish to return a Product that is not damaged and that was provided to you under these terms and conditions, then you may return that Product in accordance with our Returns Policy.
3. Our Returns Policy is incorporated into these terms and conditions. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund.
4. We will not refund the Delivery Fee where the Products have been delivered to you, unless by prior arrangement at our discretion.  

LIABILITY

1. We exclude all implied terms and warranties whether statutory or otherwise, relating to the Site or the subject matter of this agreement. You acknowledge that the Site is provided “as is” and that we do not make any warranty or representation as to the suitability of the Site or a Product for any purpose.
2. We will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to this agreement.
3. Where any law implies in this agreement any term, and that law voids or prohibits provisions which exclude or modify the operation of such term, then the term is taken to be included in this agreement. However, our liability for breach of such term will be, if permitted by law, limited to one of the following remedies (at our option):
   1. In the case of services: the resupply of the services; or the payment of the cost of resupply; and
   2. In the case of goods: the replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired.
   3. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
   4. Nothing in these terms and conditions is intended to limit or exclude any liability that cannot be excluded by law

TERMINATION

1. We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
   1. The breach cannot be remedied; or
   2. You fail to the remedy the breach within 10 days of our notice to you of that breach; or
   3. If there is an emergency.
2. We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and will refund to you all valid payments received by us for those Products.

CHANGES TO THESE TERMS AND CONDITIONS

1. For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process.
2. We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time you placed your order.

PRIVACY POLICY

1. We respect your privacy. We collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988. The manner in which we generally collect, hold, use and disclose your personal information is set out in our Privacy Policy.
2. We will collect your personal information through your use of the Site or through your personal contact with us. You agree for us to collect, hold, use and disclose your personal information in ways we consider appropriate namely:
   1. For the purpose of and incidental to providing our products and services to you in a secure way. This includes uses and disclosures which we require to operate the Site; and
   2. With, to and from third parties who provide services to us in relation to online shopping. These may include mailing houses, call centres, gateway providers, delivery service providers and organisations that assist us to check for or prevent unauthorised or fraudulent transactions.
   3. For other purposes to which you consent to (either express or inferred consent).
3. We may transfer your personal information to others in countries outside Australia. We will only do this within the scope of the above.

GENERAL

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
2. This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

DEFINITIONS

Capitalised terms used are defined in these terms and conditions. In these terms:

Classification Board means the Classification Board established under the Classification (Publications, Films and Computer Games) Act 1995 (Cwlth).

Contact Hours means 9am to 5pm Monday to Friday (Brisbane time).

Delivery Address means the address specified by you during the customer registration process for the delivery of Products that we will supply to you under these terms and conditions.

GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth).